Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)

Chapter 4 Building Your Application

Enabling Silent Monitor in your Application

Dim m_Args As New Arguments

‘Assemble arguments to set the work mode

m_Args.AddItem("HeartbeatInterval", 5)

m_Args.AddItem("HeartbeatTimeout", 15)

'Address or hostname of the silent monitor service

m_Args.AddItem("SMSAddr", "localhost")

'Port on which silent monitor service is listening

m_Args.AddItem("SMSListenPort", 42228)

'QoS setting when sending messages to the silent monitor service

m_Args.AddItem("SMSTOS", 0)

'Milliseconds between heartbeats

m_Args.AddItem("SMSHeartbeats", 5000)

'Number of missed heartbeats before the connection to the

'silent monitor service is considered disconnected

m_Args.AddItem("SMSRetries", 3)

‘Port number where audio will be listened for

m_Args.AddItem("MediaTerminationPort", 4000)

‘Set the working mode to monitoring

m_SMManager.StartSMMonitoringMode(args)

Monitored Mode

In this mode, the client sends audio and status reports on silent monitor session
and receives requests for start and stop silent monitor session. This mode is
intended for client applications developed for Agent desktop functionality. The
StartSMMonitoredMode method on the SilentMonitorManager object selects this
mode.

Following is a code sample for specifying the mode for the client application: