Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
SkillgroupStatisticsCtl
The SkillGroupStatistics control is a grid based control displaying ICM real time
SkillGroup statistics.
SkillGroup statistics.
The columns displayed are configurable at CTI OS server (see the CTI OS System
Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions). The
update interval can be configured but defaults to 10 seconds.
Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions). The
update interval can be configured but defaults to 10 seconds.
If an agent belongs to multiple SkillGroups, each row will display statistics for
one SkillGroup. For a supervisor this control will display all skillgroups in his
team.
one SkillGroup. For a supervisor this control will display all skillgroups in his
team.
Figure 5-12 SkillgroupStatisticsCtl Displaying Sample Data for Three
Skillgroups
StatusBarCtl
The CTI OS statusbar control displays information about the logged on agent as
well as CTI OS specific details (
well as CTI OS specific details (
).
Figure 5-13 StatusBar Control Displaying Sample Data
The statusbar is separated into several panes. The panes are defined as follows:
•
Pane 1: displays current extension and instrument
•
Pane 2: displays Agent ID
•
Pane 3: Message Waiting Indicator. If media termination is used and
Voicemail is active, this pane will display “Voicemail” to indicate Voicemail
was left.
was left.