Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
8-41
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 8 Session Object
Methods
SetSupervisorMonitorMode
The SetSupervisorSilentMonitorMode method can be used to force supervisors into
monitored mode. It is used, for example, by the CTIOS Agent desktop to indicate that
supervisors logging on to the Agent Desktop can be monitored.
monitored mode. It is used, for example, by the CTIOS Agent desktop to indicate that
supervisors logging on to the Agent Desktop can be monitored.
Syntax
C++
:
int SetSupervisorSilentMonitorMode (Arguments & args);
COM:
HRESULT SetSupervisorSilentMonitorMode (/*[in]*/ IArguments *
args, /*[out,retval]*/ int * errorcode);
VB:
SetSupervisorSilentMonitorMode
(args As CTIOSCLIENTLib.IArguments);
Java/.NET
:
Not available
Parameters
args
Arguments array that contains the following parameters.
errorcode
An output parameter (return parameter in VB) that contains an error code
from
from
in
Return Values
Default CTI OS return values. See
Chapter 3, “CIL Coding Conventions.”
Table 8-5
SetSupervisorSilentMonitorMode Arguments Array Parameters
Keyword
Type
Description
CTIOS_SILENTMONITOR
FORCEMONITOREDMODE
FORCEMONITOREDMODE
INT
One of the following values:
1 -- supervisors can be monitored
0 (default) -- supervisors are put in
monitoring mode and cannot be
monitored
monitoring mode and cannot be
monitored