Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

The event filter syntax can be expressed in the following general form:

key1=value1 [,value2, …] [; key2=valueA [,valueB, …] …]

In this form, the filter expression must start with a key name (key). Following the 
key must be an equal sign (=), and at least one value (value1) must be specified. 
Optionally, additional values (e.g. value2, …) for the same key might be 
specified (optional parts of the expression are indicated with square brackets []). 
This will be interpreted as a logical OR among all of the values specified for that 
key, e.g. if any of those values is found, the condition will be satisfied.

For example, a filter expression with one key and multiple values might look like 
the following:

sFilterExpression = “AgentID=22866, 22867, 22868”

The interpretation of this filter is to match on any event with AgentID of 22866, 
22867, or 22868. 

Multiple filters expressions (as described above) can be combined to create more 
complex expressions. The general form allows for any number of filters to be 
concatenated using the semicolon (;), which produces a logical AND effect. 

For example, a filter expression with multiple keys, each with multiple values 
might look like the following:

sFilterExpression = 

“AgentID=22866, 22867, 22868; SkillGroupNumber=20, 21”

The interpretation of this filter is to match on any event with AgentID of 22866, 
22867, or 22868 and with SkillGroupNumber of 20 or 21.