Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
9-15
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 9 Agent Object
Methods
Arguments Parameters
The following rules apply to the optional_args and reserved_args parameters in
Call Object methods:
Call Object methods:
•
In VB, you can ignore these parameters altogether. For example, you can treat
the line:
the line:
Answer([reserved_args As IArguments]) As Long
as follows:
Answer()
•
To ignore these parameters in COM you must send a NULL, as shown:
Answer (NULL)
DisableAgentStatistics
The DisableAgentStatistics method is sent by an agent to request that real-time
statistics stop being sent to that agent.
statistics stop being sent to that agent.
Syntax
C++:
int DisableAgentStatistics (Arguments& reserved_args)
StartMonitoringCall
Enables monitoring of a specified call
object.
object.
StopMonitoringAgent
Disables monitoring of a specified agent.
StopMonitoringAgentTeam
Disables monitoring of a specified agent
team.
team.
StopMonitoringAllAgentTeams
Disables monitoring of all agent teams.
SuperviseCall
Enables monitoring a call of an agent on
your team.
your team.
Table 9-3
Agent Object Methods (continued)
Method
Description