Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 9 Agent Object
Methods
Methods
lists the Agent object methods.
RoutableTime Session
Total time, in seconds, the agent was in
the Routable state for all skill groups.
the Routable state for all skill groups.
AgentOutCalls Session
Total number of completed outbound
ACD calls made by agent.
ACD calls made by agent.
Table 9-2
Agent Statistics (continued)
Statistic
Definition
Table 9-3
Agent Object Methods
Method
Description
DisableAgentStatistics
Disables agent statistic messages.
DisableSkillGroupStatistics
Disables skill group statistic messages.
DumpProperties
See
EnableAgentStatistics
Enables agent statistic messages.
EnableSkillGroupStatistics
Enables skill group statistic messages.
GetAgentState
Returns the current agent state.
GetAllProperties
See
GetElement
See
GetMonitoredAgent
Returns the agent object that is currently
being monitored.
being monitored.
GetMonitoredCall
Returns the call object that is currently
being monitored.
being monitored.
GetNumProperties
See
GetPropertyName
See
GetPropertyType
See
GetSkillGroups
Returns an array of SkillGroups objects
GetValue
See