Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
11-21
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 11 SkillGroup Object
Methods
* This statistic is available for TDM switches only. It is not valid for IPCC.
** This statistic is available for IPCC Enterprise only or Network Queuing .
Methods
lists the SkillGroup object methods.
CallsQTimeToday
*
The total queue time, in seconds, of
calls queued to the skill group. This
field is set to 0xFFFFFFFF when this
value is unknown or unavailable.
calls queued to the skill group. This
field is set to 0xFFFFFFFF when this
value is unknown or unavailable.
LongestCallQToday
*
The longest queue time, in seconds, of
all calls queued to the skill group. This
field is set to 0xFFFFFFFF when this
value is unknown or unavailable.
all calls queued to the skill group. This
field is set to 0xFFFFFFFF when this
value is unknown or unavailable.
Table 11-2 Skill Group Statistics (continued)
Statistic
Definition
Table 11-3 SkillGroup Object Methods
Method
Description
GroupStatistics
Disables skill group statistic messages.
DumpProperties
See
EnableSkillGroupStatistics
Enables skill group statistic messages.
GetElement
See
GetNumProperties
See
GetPropertyName
See
GetValue
See
GetValueInt (C++)
,
GetValueIntObj (Java)
See
GetValueString
See