Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

The GetAllSkillGroups method returns an array of object IDs. Each object ID is associated with a skill 
group stored in the CIL.

Arguments & GetAllSkillGroups()

HRESULT GetAllSkillGroups(/*[out, retval]*/ VARIANT *args)

GetAllSkillGroups (args As VARIANT)

 Arguments 

GetAllSkillGroups()

args 

C++, Java, and .NET: A pointer or a reference to an Arguments array where each member has a 
string key that is the UniqueObjectID of a skill group and a value that is a reference to a CilRefArg 
that is a pointer to the skill group object. 

COM /VB: A pointer to a VARIANT containing a SAFEARRAY of pointers to ISkillGroups.

COM/VB: Default CTI OS return values. See 

Java/.NET: Returns NULL if the value requested is not found or if there is an error. If the method 
succeeds, it returns a pointer or a reference to an Arguments array where each member has a string key 
that is the UniqueObjectID of a skill group and a value that is a reference to a CilRefArg that is a pointer 
to the skill group object.

C++: An empty Arguments array if the value requested is not found or if there is an error. If the method 
succeeds, it returns a pointer or a reference to an Arguments array where each member has a string key 
that is the UniqueObjectID of a skill group and a value that is a reference to a CilRefArg that is a pointer 
to the skill group object.

The GetCurrentAgent method returns the Agent specified when the Agent Mode connection was 
established. Use this method rather than GetValue(“CurrentAgent”).

 Agent* GetCurrentAgent()

 HRESULT GetCurrentAgent(/*[out, retval]*/ IAgent *agent)

 GetCurrentAgent () As CTIOSCLIENTLib.IAgent

 Agent GetCurrentAgent()

agent