Cisco Cisco Computer Telephony Integration Option 9.0 開発者ガイド
8-17
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 8 Session Object
Methods
GetAllSkillGroups
The GetAllSkillGroups method returns an array of object IDs. Each object ID is associated with a skill
group stored in the CIL.
group stored in the CIL.
Syntax
C++:
Arguments & GetAllSkillGroups()
COM:
HRESULT GetAllSkillGroups(/*[out, retval]*/ VARIANT *args)
VB:
GetAllSkillGroups (args As VARIANT)
Java , .NET:
Arguments
GetAllSkillGroups()
Parameters
args
C++, Java, and .NET: A pointer or a reference to an Arguments array where each member has a
string key that is the UniqueObjectID of a skill group and a value that is a reference to a CilRefArg
that is a pointer to the skill group object.
string key that is the UniqueObjectID of a skill group and a value that is a reference to a CilRefArg
that is a pointer to the skill group object.
COM /VB: A pointer to a VARIANT containing a SAFEARRAY of pointers to ISkillGroups.
Return Values
COM/VB: Default CTI OS return values. See
Java/.NET: Returns NULL if the value requested is not found or if there is an error. If the method
succeeds, it returns a pointer or a reference to an Arguments array where each member has a string key
that is the UniqueObjectID of a skill group and a value that is a reference to a CilRefArg that is a pointer
to the skill group object.
succeeds, it returns a pointer or a reference to an Arguments array where each member has a string key
that is the UniqueObjectID of a skill group and a value that is a reference to a CilRefArg that is a pointer
to the skill group object.
C++: An empty Arguments array if the value requested is not found or if there is an error. If the method
succeeds, it returns a pointer or a reference to an Arguments array where each member has a string key
that is the UniqueObjectID of a skill group and a value that is a reference to a CilRefArg that is a pointer
to the skill group object.
succeeds, it returns a pointer or a reference to an Arguments array where each member has a string key
that is the UniqueObjectID of a skill group and a value that is a reference to a CilRefArg that is a pointer
to the skill group object.
GetCurrentAgent
The GetCurrentAgent method returns the Agent specified when the Agent Mode connection was
established. Use this method rather than GetValue(“CurrentAgent”).
established. Use this method rather than GetValue(“CurrentAgent”).
Syntax
C++:
Agent* GetCurrentAgent()
COM:
HRESULT GetCurrentAgent(/*[out, retval]*/ IAgent *agent)
VB:
GetCurrentAgent () As CTIOSCLIENTLib.IAgent
Java,.NET:
Agent GetCurrentAgent()
Parameters
agent