Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
10-12
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 10 Call Object
Methods
errorcode
An output parameter (return parameter in VB) that contains an error code from
Return Value
Default CTI OS return values. See
Remarks
Before making this request, the original call must be in the held state and the consult call in the talking
state or the request fails. Therefore, if the calls are alternated (see Alternate), they must be alternated
again to return the two calls to their appropriate states.
state or the request fails. Therefore, if the calls are alternated (see Alternate), they must be alternated
again to return the two calls to their appropriate states.
If there are only two calls at the device, you can call this method using either the current or held call.
For switches which allow more than two calls at a device (for example G3), make this request through
the desired held call to avoid the ambiguity caused by multiple held calls at the device. Otherwise,
indicate the desired held call using the optional parameter.
For switches which allow more than two calls at a device (for example G3), make this request through
the desired held call to avoid the ambiguity caused by multiple held calls at the device. Otherwise,
indicate the desired held call using the optional parameter.
You must make the Conference request via a call whose call status is LCS_CONNECT or LCS_HELD
or it fails.
or it fails.
On certain switches (notably Unified CCE), only the Conference Controller (the party that first initiated
the conference call) can add additional parties to an existing conference call.
the conference call) can add additional parties to an existing conference call.
The following events are received if this request is successful:
•
OnConferenceCallConf event
•
OnCallConferenced event
The following events are received if this request fails:
•
OnControlFailureConf event
GetCallContext
The GetCallContext method returns an Arguments array containing the values for call properties other
than CallVariables and ECC Variables, such as ANI, DNIS, and the other properties listed in
than CallVariables and ECC Variables, such as ANI, DNIS, and the other properties listed in
Syntax
C++:
int GetCallContext(Arguments& args)
COM:
HRESULT GetCallContext (/*[out,retval]*/ IArguments ** args)
VB:
GetCallContext (CTIOSCLIENTLib.IArguments args)
Java:
Arguments GetCallContext()
.NET:
Arguments GetCallContext()
Parameters
args
C++, COM, and VB: An output parameter containing a reference or a pointer to an Arguments
array containing any of the members in
array containing any of the members in