Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

C++, COM, and VB: Default HRESULT return values. See 

Java/.NET: A reference to an Arguments array that, on return, holds name/value pairs from 

You can access any of these parameters included from the Arguments array using the associated 
keyword.

This is a convenience method to call and get all of a call’s non-CallVariable data at one time. If only 
certain data members are desired, call the appropriate GetValue method for each instead.

The GetCallData method returns the values ofCallVariable1 through CallVariable10 and all of the ECC 
(Extended CallContext) variables.

ANI

STRING

The calling line ID of the caller.

CallerEnteredDigits

STRING

The digits entered by the caller in response to 
IVR prompting.

CallType

SHORT

The general classification of the call type.

CallWrapupData

STRING

Call-related wrapup data.

ConnectionCallID

UINT

The Call ID value assigned to this call by the 
peripheral or the Unified ICM.

DialedNumber

STRING

The number dialed.

DNIS

STRING

The DNIS provided with the call.

ICMEnterpriseUniqueID

STRING

A unique identifier for this contact throughout 
the enterprise. This can track a single customer 
contact across multiple sites, e.g., when a call is 
transferred between agents. 

ServiceID

INT

The Unified ICM identifier for the Service to 
which this call was routed.

ServiceNumber

INT

The ACD number of the Service to which this 
call was routed. 

SkillGroupID

INT

The system-assigned identifier for the 
SkillGroup to which this call was routed. 

SkillGroupNumber

INT

The user-defined number of the SkillGroup at 
the ACD to which this call was routed.

UniqueObjectID

STRING

A unique object ID for the call.

UserToUserInfo

STRING

The ISDN user-to-user information element.