Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

To set up an Agent application to receive agent statistics:

Create an instance of the Session class, as described on page 4-29.

Subscribe for events for the session, as described on page 4-30.

You must register to receive agent and session events; therefore, in the 
AddEventListener() method you must use as parameters the field 

CtiOs_Enums.SubscriberList.eAgentList

 and 

CtiOs_Enums.SubscriberList.eSessionList

. Or you can use the 

CtiOs_Enums.SubscriberList.eAllInOneList.

Set connection parameters, as described on page 4-30.

Connect the desktop application to the CTI OS Server, as described on page 4-31.

In the OnConnection() event handler, set the Agent for the session, as described 
on page 4-34.

Log in the agent, as described on page 4-43.

Enable agents statistics using the EnableAgentStatistics() method. 

Although the EnableAgentStatistics() method requires an Arguments 
parameter, there are no parameters to set for agent statistics; you can 
therefore send an empty Arguments instance as a parameter.

The agent must be logged in before you can use the EnableAgentStatistics() 
method.

To disable agents statistics, use the DisableAgentStatistics() method.