Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The following example demonstrates this task in Java:

/* 1. Create session.*/

CtiOsSession rSession = new CtiOsSession();

/* 2. Add event listener.*/

rSession.AddEventListener(this, 

 CtiOs_Enums.SubscriberList.eAgentList);

/* 3. Set Connection values.*/

Arguments rArgs = new Arguments();

rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_CTIOSA, “CTIOSServerA”);

rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_PORTA, 42408);

rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_CTIOSB, “CTIOSServerB”);

rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_PORTB, 42408);

rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_HEARTBEAT, 100);

/*4. Connect to server.*.

returnCode = rSession.Connect(rArgs);

public void OnConnection(Arguments rArgs) {

  /*5. Set agent for the session. */

  returnCode = rSession.SetAgent(agent);

  /* 6. Log in the agent.*/

  Arguments rArgs = new Arguments();

  rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_AGENTID, “275”);

  rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_PERIPHERALID, “5002”);

  rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_AGENTINSTRUMENT, “5002”)

  rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_AGENTPASSWORD, “********”);

  returnCode = agent.Login(rArgs);

 

  /* 7. Enable Agent statistics. */

  if (returnCode == CIL_OK) {

    agent.EnableAgentStatistics(new Arguments());

  }

}

To set up a Monitor-mode application to receive agent statistics, follow the 
instructions below.