Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

This section describes how to receive and work with skill group statistics in a 
server-to-server integration environment and contains the following subsections:

To set up a Monitor-mode application to receive skill group statistics:

Create an instance of the Session class, as described on page 4-29.

Subscribe for events for the session, as described on page 4-30.

You must register to receive session and skill group events; therefore, 
in the AddEventListener() method you must use as a parameter the 
field 

CtiOs_Enums.SubscriberList.eAllInOneList

, or you must call 

the method twice using the fields 

CtiOs_Enums.SubscriberList.eSessionList 

and

 

CtiOs_Enums.SubscriberList.eSkillGroupList

Set connection parameters, as described on page 4-30.

Connect the desktop application to the CTI OS Server, as described on page 4-31.