Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 4 Building Your Application
Sample Code in the CTI OS Toolkit
All Agents Sample.NET
This sample illustrates how to use the .NET CIL to build a monitor mode
application that monitors agents. Though this sample is written in C#, it is a good
reference in general for how to create a monitor mode CIL application. This
sample illustrates the following CIL programming concepts:
application that monitors agents. Though this sample is written in C#, it is a good
reference in general for how to create a monitor mode CIL application. This
sample illustrates the following CIL programming concepts:
•
Monitor mode connection to CTI OS
•
When to enable connect and disconnect buttons for a monitor mode
application
application
•
How to handle failover in monitor mode.
•
Filtering for agent events
All Calls Sample.NET
This sample illustrates how to use the .NET CIL to build a monitor mode
application that monitors calls. This sample illustrates the following CIL
programming concepts:
application that monitors calls. This sample illustrates the following CIL
programming concepts:
•
Monitor mode connection to CTI OS
•
Connect and Disconnect error handling
•
Filtering for call events
Java CIL Samples
AllAgents - This sample illustrates how to use the Java CIL to build a monitor
mode application that monitors calls.
mode application that monitors calls.
JavaPhone - This sample illustrates how to use the Java CIL to create a
rudimentary agent mode application.
rudimentary agent mode application.
Win32 Samples
CTI Toolkit AgentDesktop - This sample illustrates how to use the Win32 COM
CIL's ActiveX controls to create an agent desktop using VisualBasic .NET.
CIL's ActiveX controls to create an agent desktop using VisualBasic .NET.