Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

Enter the number you wish to dial by either typing it into the text box labeled 
Number to Dial or by clicking the numbers on the displayed keypad. Once the 
number is entered you can click on Conf Init to place a consultative conference 
call or Single Step to initiate a single step conference. This will close this dialog. 
If you choose to place a consultative call, the conference button will change to 
Conference Complete. You must press this button to complete the conference 
after talking to the consult agent.

The conference dialog also has a Mute Tones section that allows you to suppress 
audio output of selected or all tones.

The More button brings up an additional section of the dialog displaying all 
CallVariables along with any values set in the original call. The agent may change 
or add values to send along with the consult call by double clicking on the 
appropriate line in the Value column (see 

).

The EmergencyAssistCtl is a button that provides a UI to place emergency or 
supervisor assist calls to a supervisor. On the ICM side this functionality is 
implemented with a script (see the CTI OS System Manager's Guide for Cisco 
ICM/IPCC Enterprise & Hosted Editions). The main difference between the 
emergency call and supervisor assist requests is the script to be run. An agent may 
click this control whether he has a call or not. If the agent has an active customer 
call, clicking this button will place a consult call to the supervisor. The 
“Conference Complete” as well as the “Transfer Complete” will be enabled to