Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
OnNewAgentTeamMember
The OnNewAgentTeamMember event informs the supervisor about a new agent
team member. The event is typically received in response to a
RequestAgentTeamList request from the supervisor object. It is also received
when CTI OS Server receives an AGENT_TEAM_CONFIG_EVENT indicating
a change in agent team configuration (add/remove).
team member. The event is typically received in response to a
RequestAgentTeamList request from the supervisor object. It is also received
when CTI OS Server receives an AGENT_TEAM_CONFIG_EVENT indicating
a change in agent team configuration (add/remove).
Syntax
C++:
void OnNewAgentTeamMember (Arguments& args)
COM:
void OnNewAgentTeamMember (IArguments * args)
VB:
session_OnNewAgentTeamMember (ByVal args As
CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array that can contain the following fields. Not all fields are
always returned. Skillgroup and AgentInstrument are not returned if the agent
is not logged in.
always returned. Skillgroup and AgentInstrument are not returned if the agent
is not logged in.
Keyword
Type
Description
PeripheralID
STRING
The ICM PeripheralID of the agent’s
ACD .
ACD .
UniqueObjectID
STRING
Unique object ID of the agent object for
this agent.
this agent.
AgentState
SHORT
One of the values in
representing the current state of the
associated agent.
associated agent.
NumSkillGroups
INT
The number of skill groups that the
agent is currently associated with, up to
a maximum of 20.
agent is currently associated with, up to
a maximum of 20.
AgentID
STRING
Agent’s ACD login.
AgentExtension
STRING
Agent’s ACD teleset extension.