Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 6 Event Interfaces and Events
IMonitoredAgentEvents Interface
Remarks
Supported for use with IPCC only.
IMonitoredAgentEvents Interface
Note
The events in this section are supported for use with IPCC only.
This interface fires Agent events to a supervisor for his team members.
IMonitoredAgentEvents are triggered by the supervisor sending a
StartMonitoringAllAgentTeams request (see
IMonitoredAgentEvents are triggered by the supervisor sending a
StartMonitoringAllAgentTeams request (see
details on the event parameters please see the IAgentEvents interface.
The most common event being handled is the OnMonitoredAgentStateChange
event, which informs a supervisor of agent state changes of agents in the
supervisor’s team. All the parameters are the same as for regular
OnAgentStateChange events, except for an additional keyword called
CTIOS_MONITORED, which indicates that this event is for a monitored agent.
event, which informs a supervisor of agent state changes of agents in the
supervisor’s team. All the parameters are the same as for regular
OnAgentStateChange events, except for an additional keyword called
CTIOS_MONITORED, which indicates that this event is for a monitored agent.
List of Monitored Agent events:
OnMonitoredAgentStateChange([in] IArguments *pIArguments);
OnMonitoredAgentInfoEvent([in] IArguments *pIArguments);
IMonitoredCallEvents Interface
Note
The events in this section are supported for use with IPCC only.
Keyword
Type
Description
SupervisorBtn
EnablementMask
EnablementMask
INT
Contains the bit-mask that specifies
what buttons can be enabled or
disabled when this call is the current
call. See
what buttons can be enabled or
disabled when this call is the current
call. See