Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
C H A P T E R
7-1
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
7
CtiOs Object
All of the interface objects in the CTIOS Client Interface Library support some
common features, such as the IsValid and GetValue methods. This chapter
describes these common features.
common features, such as the IsValid and GetValue methods. This chapter
describes these common features.
The CCtiOsObject class is the common base class for the objects in the CTIOS
client interface library. It is implemented as follows:
client interface library. It is implemented as follows:
•
In C++: all of the interface objects (CAgent, CCall, CCtiOsSession,
CSkillGroup) derive from the CtiOS object. Thus, all the interface methods
described in this chapter are directly available on the C++ objects.
CSkillGroup) derive from the CtiOS object. Thus, all the interface methods
described in this chapter are directly available on the C++ objects.
•
In COM (VB and C++): the COM objects for Agent, Call, Session, and
SkillGroup publish a subset of these methods (as is appropriate for the
language), and the underlying implementation of the objects uses the C++
CCtiOsObject class to provide these features.
SkillGroup publish a subset of these methods (as is appropriate for the
language), and the underlying implementation of the objects uses the C++
CCtiOsObject class to provide these features.
•
In Java: All CTI OS interface objects (Agent, Call, Session, and SkillGroup)
derive from the CtiOS object. Thus, all the interface methods described in this
chapter are directly available on the Java objects.
derive from the CtiOS object. Thus, all the interface methods described in this
chapter are directly available on the Java objects.
•
In .NET: all of the interface objects (Agent, Call, Session, and SkillGroup)
derive from the CtiOS object. Thus, all the interface methods described in this
chapter are directly available on the .NET objects.
derive from the CtiOS object. Thus, all the interface methods described in this
chapter are directly available on the .NET objects.
The CCtiOsObject provides basic services including:
•
Dynamic management of the object properties
•
Object lifetime control using a reference counting mechanism.
•
Run-time class information