Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

IN-1

CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)

I N D E X

AcceptSilentMonitoring

SilentMonitorManager object
method

13-4

Accessing properties and parameters

3-12

ActiveX Softphone Controls

5-1

AddItem

Arguments class method

12-15

Agent mode

2-6

agent object methods

9-13

GetAgentState

9-19

GetMonitoredAgent

9-20

GetMonitoredCall

9-21

GetSkillGroups

9-22

IsAgent

9-25

9-26

Logout

9-29

MakeCall

9-31

QueryAgentState

9-38

ReportBadCallLine

9-39

RequestAgentTeamList

9-40

RequestSupervisorAssist

9-41

SendChatMessage

9-42

SetAgentState

9-44

StartMonitoringAgent

9-46

StartMonitoringAgentTeam

9-47

StartMonitoringAllAgentTeams

9-48

StartMonitoringCall

9-49

StopMonitoringAgent

9-50

StopMonitoringAgentTeam

9-51

StopMonitoringAllAgentTeam

9-52

SuperviseCall

9-53

AgentSelectCtl softphone control

5-9

agent state

CTI application control

1-2

AgentStateCtl softphone control

5-5

AgentStatisticsCtl softphone control

5-10

Alternate call object method

10-10

AlternateCtl softphone control

5-10

Answer call object method

10-11

AnswerCtl softphone control

5-10

Architecture

2-1

Arg class

12-2

Arg class methods

Clone

12-4

CreateInstance

12-5

DumpArg

12-6

GetType

12-7

GetValueType

12-8

SetValue

12-11