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Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 5      CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
Return Value
None.
SendChatMessage
Sends the chat message to current Addressee in the Send to Agent ID Combo box.
Syntax
COM: HRESULT SendChatMessage([in] BSTR addressee, [in] BSTR msg)
VB:
SendChatMessage(addressee As String, msg As String)
.NET: SendChatMessage (System.String addressee, System.String msg)
Parameters
addressee
This is as Agent ID, who receives the message and is an input parameter as type String.
msg
This is a message text sent to an Agent and is an input parameter as type String.
Return Value
None.
SetAddressee
Sets the current Addressee to the Send to Agent ID Combo box.
Syntax
COM: HRESULT SetAddressee ([in] BSTR addressee)
VB:
SetAddressee(addressee As String)
.NET: SetAddressee(System.String addressee)
Parameters
addressee
This is as Agent ID, who receives the message and is an input parameter as type String.
Return Value
None.
SetChatMessageText
Sets the chat message to the Edit Outgoing Message Text Area.
Syntax
COM: HRESULT SetChatMessageText ([in] BSTR MessageText)
VB:
SetChatMessageText(messageText As String)
.NET: SetChatMessageText (System.String messageText)
Parameters
messageText
This is an out going message text and is an input parameter as type String.