Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

The conference dialog also has a Mute Tones section that you can use to suppress audio output of 
selected or all tones.

The More button brings up an additional section of the dialog displaying all CallVariables with any 
values set in the original call. The agent can double click on the appropriate line in the Value column to 
change or add values to send with the consult call (see 

The EmergencyAssistCtl is a button that provides a UI to place emergency or supervisor assist calls to 
a supervisor. On the Unified ICM side this functionality is implemented with a script (see the CTI OS 
System Manager's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted). The main 
difference between the emergency call and supervisor assist request is the script to be run. An agent can 
click this control whether he has a call or not. If the agent has an active customer call, clicking this button 
places a consult call to the supervisor. The “Conference Complete” as well as the “Transfer Complete” 
is enabled to allow the agent to either conference the supervisor into the call or to transfer the call to the 
supervisor. If configured, clicking this button can also cause a single step conference. You can set the 
behavior (emergency call or supervisor assist) via the ButtonType property set from the Property Page, 
as described under AgentState controls.