Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

The Login method performs a login to the ACD (if supported). Generally, the minimum parameters 
required to log into an ACD are AgentID and AgentInstrument. Often, based on customer configuration, 
the minimum requirements include an ACD password (AgentPassword). Some switches require 
PositionID in place of (or in addition to) AgentInstrument. Optional arguments include Extension or 
AgentWorkMode.

To sign on a mobile agent, you must set the following parameters:

CTIOS_REMOTELOGIN set to true

CTIOS_AGENTREMOTENUMBER

CTIOS_AGENTCALLMODE

rArgs.SetValue(Enum_CtiOs.CTIOS_REMOTELOGIN, "true");

rArgs.SetValue(Enum_CtiOs.CTIOS_AGENTREMOTENUMBER,"777989");

rArgs.SetValue(Enum_CtiOs.CTIOS_AGENTCALLMODE, 4);

virtual int Login(Arguments & args);

HRESULT Login  ( /*[in]*/ IArguments * pVariantArgs, /*[out]*/ int * errorcode );

Login (args As CTIOSCLIENTLib.IArguments) As Long

int Login(Arguments args)

CilError Login(Arguments args)

args

Arguments array that contains the login parameters listed in 

.

AgentID (required)

**

STRING

*

The agent’s login ID.

AgentInstrument

STRING

*

The agent’s instrument number.

LoginName (required)

**

STRING

The agent’s login name.

PositionID

STRING

*

Required for Alcatel only.

AgentExtension

STRING

*

The agent’s teleset extension. Optional if 
AgentInstrument is provided.

AgentPassword (optional)

STRING

*

The agent’s password.

AgentWorkMode 
(optional)

INT

A value representing the desired work mode of the 
agent. Used by Avaya Communications Manager 
(ACM) ECS with default value of ManualIn.

NumSkillGroups (optional) INT

The number of Skill Groups that the agent is currently 
associated with, up to a maximum of 20.