Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 4 Building Your Application
Working with Agent Greeting
Determining the Silent Monitor Mode
To determine if CCM Based Silent Monitoring is enabled, use the Session.IsCCMSilentMonitor()
method if the application uses the C++, Java, or .Net CIL. Use the CCMBasedSilentMonitor value stored
in the session object if the application uses the COM CIL.
method if the application uses the C++, Java, or .Net CIL. Use the CCMBasedSilentMonitor value stored
in the session object if the application uses the COM CIL.
/// <summary>
/// Determines if CCM Based Silent Monitor is enabled
/// </summary>
public bool IsCCMSilentMonitor()
{
if ( m_ctiSession == null )
{
return false ;
}
return m_ctiSession.IsCCMSilentMonitor() ;
}
Working with Agent Greeting
There are several ways to control the behavior of the Agent Greeting feature. You can enable or disable
Agent Greeting for the duration of the Agent's login session. Note that when an Agent logs in, the feature
is automatically enabled.
Agent Greeting for the duration of the Agent's login session. Note that when an Agent logs in, the feature
is automatically enabled.
Code example:
Arguments &rArgAgentAction = Arguments::CreateInstance();
rArgAgentAction.AddItem("AgentAction", commandRequested);
int nRetVal = m_pCtiAgent->SetAgentGreetingAction(rArgAgentAction);
rArgAgentAction.Release();
Where "commandRequested" is an int with the value 1 (to disable) or 2 (to enable).
Deployment of Custom CTI OS Applications
This section discusses the deployment of CTI OS applications in the various programming languages
and interfaces.
and interfaces.
Deploying Applications Using the ActiveX Controls
ActiveX controls need all the components for COM deployment plus the components listed in
.
Table 4-3
ActiveX Control DLLs
DLL
Description
Agentselectctl
AgentSelect ActiveX control
agentstatectl.dll
Agentstate ActiveX control
AlternateCtl.dll
Alternate ActiveX control
answerctl.dll
Answer/Release ActiveX control
arguments.dll
Arguments COM class