Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The StartMonitoing method starts a Silent Monitor Session.The StartMonitoring Arguments array 
contains the following parameters,

If a pointer to the agent object is available (e.g., a m_MonitoredAgent), you can retrieve the PeripheralID 
via m_MonitoredAgent.GetValueInt ("PeripheralID")

The StopMonitoring method stops a Silent Monitor Session.The StopMonitoring Arguments array 
contains the same parameters as the StartMonitoring method (

).

The ComObject fires the following events via a COM connection point event interface (again in IDL):

dispinterface _ISilentMonitorCtlEvents

{

properties:

methods:

      [id(1)] void OnConnection([in] IArguments *pIArguments);

      [id(2)] void OnConnectionFailure([in] IArguments *pIArguments);

      [id(5)] void OnMonitorModeEstablished([in] IArguments *pIArguments);

      [id(39)] void OnConnectionClosed([in] IArguments *pIArguments);

      [id(41)] void OnControlFailureConf([in] IArguments *pIArguments);

      [id(304)] void OnCtiOsFailure([in] IArguments *pIArguments);

  [id(502)] void OnCallRTPStartedEvent([in] IArguments *pIArguments);

  [id(503)] void OnCallRTPStoppedEvent([in] IArguments *pIArguments);

  [id(802)] void OnSilentMonitorStatusReportEvent([in] IArguments *pIArguments);

  [id(803)] void OnStartSilentMonitorConf([in] IArguments *pIArguments);

  [id(804)] void OnStopSilentMonitorConf([in] IArguments *pIArguments);

  [id(805)] void OnSilentMonitorSessionDisconnected([in] IArguments *pIArguments);

 //////////////////////////////////////////////////////////////////////////

};

Following is a brief description of each event. These events are described in detail in the Session Object 
and Silent Monitor Object sections of 

AgentID

AgentID of the agent to be monitored.

Peripheralnumber

PeripheralID of the Peripheral to which the Agent is 
logged in.