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Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 6      Event Interfaces and Events
ISessionEvents Interface
Figure 6-4
Login Arguments Array
SilentMonitorService Subkey
The <profile_name>/SilentMonitorService subkey contains parameters that clients use to connect to one 
of a set of silent monitor services. It contains the following keys.
Note
The SilentMonitorService subkey is only applicable to CTI OS based silent monitor.
Table 6-10
SilentMonitorService Parameters
“Login”,<Arguments array>
“ConnectionProfiles”,<Arguments array>
“IPCC”,<Arguments array>
“CtiOsA”, Machine1”
“PortA”, 42028
...
“CustomName”, “CustomValue”
“Aspect”,<Arguments array>
“CtiOsA”, “Machine2”
“PortA”, 42028
...
“CustomName”, “CustomeValue”
...
Keyword
Value
Description
ListenPort
integer
Port on which the silent monitor service is listening for 
incoming connections.
TOS
integer
QOS setting for the connection.
HeartbeatInterval
integer
Amount of time in milliseconds between heartbeats.
HeartbeatRetries
integer
Number of missed heartbeats before the connection is 
abandoned.
Cluster
A key that contains a list of silent monitor services to which the 
CIL tries to connect. The CIL randomly chooses one of the 
services in this list. This key contains two subkeys.
•
1 - index of the first silent monitor service
•
N - index of the Nth silent monitor service
All subkeys contain the following keyword.
•
SilentMonitorService - host name or IP adress of the silent 
monitor service.