Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
6-13
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 6 Event Interfaces and Events
ISessionEvents Interface
illustrates the hierarchy of the SilentMonitorService subkey.
Figure 6-5
SilentMonitroService subkey hierarchy
•
ScreenPreferences – Arguments array that contains the information configured in the CTI OS
server registry’s ScreenPreferences/Name subtree. The ScreenPreferences array contains an
element MainScreen, which is an Arguments array that contains the following key-value pairs:
server registry’s ScreenPreferences/Name subtree. The ScreenPreferences array contains an
element MainScreen, which is an Arguments array that contains the following key-value pairs:
Table 6-11
ScreenPreferences: Key Values
You can add custom keys to the CTI OS registry in the ScreenPreferences subtree at the same
level as the “MainScreen” key. The ScreenPreferences Arguments array within this event
contains items corresponding to these custom keys. Any custom key that you add must follow
the same hierarchy in the registry as that used by the existing top level keys.
level as the “MainScreen” key. The ScreenPreferences Arguments array within this event
contains items corresponding to these custom keys. Any custom key that you add must follow
the same hierarchy in the registry as that used by the existing top level keys.
Registry values added to the MainScreen registry key on the CTI OS server are passed to the
client in the OnGlobalSettingsDownloadConf event. Subkeys added to the MainScreen registry
key are not passed in this event.
client in the OnGlobalSettingsDownloadConf event. Subkeys added to the MainScreen registry
key are not passed in this event.
The format of the ScreenPreferences Arguments array is shown in
.
Keyword
Value
AgentStatisticsIntervalSec integer
BringToFrontOnCall
boolean
FlashOnCall
boolean
RecordingEnabled
boolean