Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The OnEmergencyCall event indicates that a CTI client (with Supervisory capabilities) is handling the 
indicated call as an emergency call. This event only applies to ACDs with Supervisor capabilities.

void OnEmergencyCall(Arguments& args)

void OnEmergencyCall (IArguments * args)

session_OnEmergencyCall (ByVal args As CtiosCLIENTLib.IArguments)

args

Arguments array containing the following fields.

E_CTI_INVALID_ 
NUM_NAMED_ 
VARIABLES

The value in the NumNamedVariables field is different than the 
number of NamedVariable floating fields in the message.

77

E_CTI_INVALID_ 
NUM_NAMED_ 
ARRAYS

The value in the NumNamedArrays field is different than the 
number of NamedArray floating fields in the message.

78

PeripheralID

INT

The Unified ICM PeripheralID of the ACD where the 
call is located.

Connection CallID

INT

The Call ID value assigned to the call by the 
peripheral or the Unified ICM.

ConnectionDevice IDType

SHORT

Indicates the type of the connection identifier 
supplied in the ConnectionDeviceID floating field.

SessionID

INT

The CTI client SessionID of the CTI client making 
the notification.

Connection DeviceID

INT

The identifier of the connection between the call and 
the agent’s device.

ClientID (required)

STRING

The ClientID of the client making the notification.

ClientAddress (Required)

STRING

The IP address of the client making the notification.

AgentExtension (Required) STRING

The Agent’s teleset extension.

AgentID (required)

STRING

The Agent’s ACD login ID.

AgentInstrument (required) STRING

The Agent’s ACD instrument number.