Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
6-66
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
Table 6-66
OnMakeCallConf Parameters
OnNewAgentTeamMember
The OnNewAgentTeamMember event informs the supervisor about a new agent team member. The event
is typically received in response to a RequestAgentTeamList request from the supervisor object. It is also
received when CTI OS Server receives an AGENT_TEAM_CONFIG_EVENT indicating a change in
agent team configuration (add/remove).
is typically received in response to a RequestAgentTeamList request from the supervisor object. It is also
received when CTI OS Server receives an AGENT_TEAM_CONFIG_EVENT indicating a change in
agent team configuration (add/remove).
Syntax
C++:
void OnNewAgentTeamMember (Arguments& args)
COM:
void OnNewAgentTeamMember (IArguments * args)
VB:
session_OnNewAgentTeamMember (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array that can contain the following fields. Not all fields are always returned. Skillgroup
and AgentInstrument are not returned if the agent is not logged in.
and AgentInstrument are not returned if the agent is not logged in.
Table 6-67
OnNewAgentTeamMember Parameters
Keyword
Description
Type
NewConnectionCallID
The Call ID value assigned to the call by the peripheral or
the Unified ICM.
the Unified ICM.
UINT
NewConnectionDevice
IDType
IDType
Indicates the type of the connection identifier supplied in
the New ConnectionDeviceID floating field.
the New ConnectionDeviceID floating field.
SHORT
LineHandle
Identifies the teleset line used, if known. Otherwise this
field is set to 0xffff.
field is set to 0xffff.
SHORT
LineType
Indicates the type of the teleset line given in the
LineHandle field.
LineHandle field.
SHORT
NewConnectionDeviceID
(required)
(required)
The identifier of the connection between the call and the
device.
device.
STRING
Keyword
Type
Description
PeripheralID
STRING
The Unified ICM PeripheralID of the agent’s ACD.
UniqueObjectID
STRING
Unique object ID of the agent object for this agent.
AgentState
SHORT
One of the values in
representing the
current state of the associated agent.
NumSkillGroups
INT
The number of skill groups that the agent is
currently associated with, up to a maximum of 99.
currently associated with, up to a maximum of 99.
AgentID
STRING
Agent’s ACD login.
AgentExtension
STRING
Agent’s ACD teleset extension.
AgentInstrument
STRING
Agent’s ACD instrument number.
AgentLastName
STRING
Agent’s last name.