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Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 6      Event Interfaces and Events
ISkillGroupEvents Interface
Remarks
This is a Supervisor specific event. It is supported for use with Unified CCE only.
OnUserMessageConf
Not supported.
ISkillGroupEvents Interface
The SkillGroup object fires events on the ISkillGroupEvents interface. The following events are 
published to subscribers of the ISkillGroupEvents interface. 
OnSkillGroupStatisticsUpdated
The OnSkillGroupStatisticsUpdated event is generated when skill group statistics are reported. You can 
connfigure the update frequency of OnSkillGroupStatisticsUpdated on the CTI OS server (see the CTI OS 
System Manager's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted).
Syntax
C++:
void OnSkillGroupStatisticsUpdated (Arguments& args)
COM:
void OnSkillGroupStatisticsUpdated (IArguments * args)
VB:
skillgroup_ OnSkillGroupStatisticsUpdated (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Table 6-75
OnSkillGroupStatisticsUpdated Parameters
.
BargedInCallID
STRING
If the supervisor has barged in on the agent’s call, the 
unique object ID of that call.
Supervisor 
AgentState
STRING
The supervisor’s agent state.
Keyword
Type
Description
PeripheralID
INT
The Unified ICM PeripheralID of the ACD on which the agent resides.
SkillGroupNumber
INT
The user-defined number of the agent skill group as known to the 
peripheral. May contain the special value NULL_SKILL_GROUP 
when not available.
SkillGroupID
INT
The system-assigned identifier of the skill group. May contain the 
special value NULL_SKILL_GROUP when not available.