Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
6-76
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 6 Event Interfaces and Events
IButtonEnablementEvents
The statistics event also contains all the statistics fields listed in
in a nested arguments
array named STATISTICS.
OnSkillInfoEvent
Provides information about a particular skill group. This event is sent to any client that has enabled skill
group statistics.
group statistics.
C++
: void OnSkillInfoEvent(Arguments& args)
COM
: void OnSkillInfoEvent(IArguments * args)
VB:
skillgroup_OnSkillInfoEvent(ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Table 6-76
OnSkillInfoEVent Parameters
IButtonEnablementEvents
This interface allows a client application to receive events that indicate what buttons you can enable on
the user interface, given the current agent and current call states.
the user interface, given the current agent and current call states.
OnButtonEnablementChange
The OnButtonEnablementChange event is received by a client in agent mode whenever CIL receives an
agent or call event that carries the EnablementMask field in its parameters. This event allows the client
application to enable or disable elements on the user interface. The fields in the event are the same as in
OnButtonEnablementChange.
agent or call event that carries the EnablementMask field in its parameters. This event allows the client
application to enable or disable elements on the user interface. The fields in the event are the same as in
OnButtonEnablementChange.
C++:
void OnButtonEnablementChange (Arguments& args)
COM:
void OnButtonEnablementChange (IArguments * args)
VB:
session_ OnButtonEnablementChange (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
SkillGroupNumber
INT
The user-defined number of the skill group.
SkillGroupName
STRING
Skill group name associated with the skill group
number above.
number above.