Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
6-83
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 6 Event Interfaces and Events
ISilentMonitorEvents
OnStartSilentMonitorConf
The OnStartSilentMonitorConf event is sent to the monitoring application to indicate that the CTI OS
server has processed a StartSilentMonitorRequest.
server has processed a StartSilentMonitorRequest.
Syntax
C++:
void OnStartSilentMonitorConf (Arguments & args);
COM:
HRESULT OnStartSilentMonitorConf ([in] Arguments* args);
VB:
Session_ OnStartSilentMonitorConf (ByVal args as CTIOSCLIENTLIB.IArguments)
Parameters
args
Arguments array containing the following fields.
Table 6-82
OnStartSilentMonitorConf Parameters
PeripheralID
The Unified ICM PeripheralID of the ACD where the device is
located.
located.
UINT
ClientPort
The TCP/IP port number of the CTI Client connection that was closed. UINT
Direction
The direction of the event.
One of the following values:
0: Input;
1: Output;
2: Bi-directional.
USHORT
ConnectionDevice
IDType
IDType
Indicates the type of the connection identifier supplied in the
ConnectionDeviceID floating field.
ConnectionDeviceID floating field.
USHORT
ConnectionCallID The Call ID value assigned to this call by the peripheral or Unified
ICM.
UINT
ConnectionDevice
ID
ID
The identifier of the connection between the call and the device.
STRING
ClientAddress
The IP address of the phone.
STRING
AgentID
(optional)
(optional)
The agent’s ACD login ID.
STRING
AgentExtension
(optional)
(optional)
The agent’s ACD teleset extension.
STRING
AgentInstrument
(optional)
(optional)
The agent’s ACD instrument number.
STRING
Keyword
Type
Description
MonitoredUniqueObject
ID
ID
STRING
Unique Object ID of the object being monitored.