Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
6-84
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 6 Event Interfaces and Events
ISilentMonitorEvents
OnSilentMonitorStartedEvent
For CTI OS Based Silent Monitor
The OnSilentMonitorStartedEvent event is fired to the subscriber to indicate that a silent monitor session
has started on its behalf and that audio transmission to the monitoring client has started.
has started on its behalf and that audio transmission to the monitoring client has started.
Syntax
C++:
void OnSilentMonitorStartedEvent(Arguments & args);
COM:
HRESULT OnSilentMonitorStartedEvent([in] Arguments* args);
VB:
Session_ OnSilentMonitorStartedEvent(ByVal args as CTIOSCLIENTLIB.IArguments)
Parameters
args
Arguments array containing the following fields.
Table 6-83
OnSilentMonitorStartedEvent Parameters
AgentID
STRING
Agent ID of the agent to be monitored. This message contains
either AgentID or DeviceID, but not both.
either AgentID or DeviceID, but not both.
DeviceID
STRING
Device ID of the agent to be monitored. This message
contains either AgentID or DeviceID, but not both.
contains either AgentID or DeviceID, but not both.
PeripheralID
INT
The Unified ICM PeripheralID of the ACD where the silent
monitor start was requested.
monitor start was requested.
MonitoringIPAddress
STRING
TCP/IP address of the monitoring application.
MonitoringIPPort
INT
TCP/IP port of the monitoring application.
SMSessionKey
UNSIGNED
SHORT
SHORT
Unique identifier for the Silent Monitor Session.
HeartbeatInterval
INT
Heartbeat interval for the silent monitor session.
HeartbeatTimeout
INT
Timeout for no activity.
OriginatingServerID
STRING
TCP/IP Address:Port of the CTI OS server from which the
request originated.
request originated.
OriginatingClientID
STRING
Client Identification of the monitoring application.
Keyword
Type
Description
MonitoredUniqueObject
ID
ID
STRING
Unique Object ID of the object being monitored.
AgentID
STRING
Agent ID of the agent being monitored. This message
contains either AgentID or DeviceID, but not both.
contains either AgentID or DeviceID, but not both.
DeviceID
STRING
Device ID of the agent being monitored. This message
contains either AgentID or DeviceID, but not both.
contains either AgentID or DeviceID, but not both.
PeripheralID
INT
The Unified ICM PeripheralID of the ACD where silent
monitoring started.
monitoring started.