Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
9-10
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 9 Agent Object
Methods
Parameters
.NET:args
Not currently used, reserved for future use.
All Others:reserved_args
Not currently used, reserved for future use.
errorcode
An output parameter (return parameter in VB) that contains an error code from
Return Value
Default CTI OS return values. See
DisableSkillGroupStatistics
The DisableSkillGroupStatistics method is sent by an agent to request that real-time statistics stop being
sent to that agent.
sent to that agent.
Syntax
C++:
int DisableSkillGroupStatistics (Arguments& optional_args)
COM:
HRESULT DisableSkillGroupStatistics (/* [in, optional]*/ IArguments * optional_args,
/* [out, retval]*/ int * errorcode)
VB:
DisableSkillGroupStatistics (optional_args As CTIOSCLIENTLib.IArguments) As Long
Java:
int DisableSkillGroupStatistics (Arguments optional_args
.NET:
CilError DisableSkillGroupStatistics(Arguments args)
Parameters
optional_args
An optional input parameter containing a pointer or a reference to an Arguments array containing a
member that is a nested Arguments array with the keyword “SkillGroupNumbers”. Within this array,
each number has a string key of an integer starting with “1” and an integer value that is a
SkillGroupNumber to be disabled. If the parameter is NULL or missing, statistics are disabled for
all skill groups to which the agent belongs.
member that is a nested Arguments array with the keyword “SkillGroupNumbers”. Within this array,
each number has a string key of an integer starting with “1” and an integer value that is a
SkillGroupNumber to be disabled. If the parameter is NULL or missing, statistics are disabled for
all skill groups to which the agent belongs.
errorcode
An output parameter (return parameter in VB) that contains an error code from
Return Value
Default CTI OS return values. See