Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
9-8
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 9 Agent Object
Methods
Methods
lists the Agent object methods.
Table 9-3
Agent Object Methods
ICMAvailable TimeSession
Total time, in seconds, the agent was in the Unified ICM
Available state.
Available state.
RoutableTime Session
Total time, in seconds, the agent was in the Routable state for
all skill groups.
all skill groups.
AgentOutCalls Session
Total number of completed outbound ACD calls made by
agent.
agent.
Statistic
Definition
Method
Description
DisableAgentStatistics
Disables agent statistic messages.
DisableSkillGroupStatistics
Disables skill group statistic messages.
DumpProperties
See
EnableAgentStatistics
Enables agent statistic messages.
EnableSkillGroupStatistics
Enables skill group statistic messages.
GetAgentState
Returns the current agent state.
GetAllProperties
See
GetElement
See
GetMonitoredAgent
Returns the agent object that is currently being monitored.
GetMonitoredCall
Returns the call object that is currently being monitored.
GetNumProperties
See
GetPropertyName
See
GetPropertyType
See
GetSkillGroups
Returns an array of SkillGroups objects
GetValue
See
GetValueArray
See
GetValueInt
See
GetValueString
See
IsAgent
Checks the current mode and returns true if agent mode.
IsSupervisor
Checks the current mode and returns true if supervisor mode.
IsValid
See
Login
Logs an agent into the ACD.
Logout
Logs an agent out of the ACD.
MakeCall
Initiates a call to a device or agent.
MakeEmergencyCall
Lets an agent make an emergency call to the supervisor.