Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

 lists the available call object methods.

SkillGroupID

INT

The system-assigned identifier of the agent 
SkillGroup the call is attributed to. May 
contain the special value NULL_SKILL_ 
GROUP when not applicable or not available.

SkillGroupNumber

INT

The user-defined number of the agent 
SkillGroup the call is attributed to, as known 
to the peripheral. May contain the special 
value NULL_ SKILL_GROUP when not 
applicable or not available.

UniqueObjectID

STRING

An object ID that uniquely identifies the call 
object.

UserToUserInfo

STRING

The ISDN user-to-user information element.

Alternate

Places the current call on hold and retrieves a previously held call.

Answer

Answers a call that is in the alerting or ringing state.

Clear

Clears a call, dropping all parties to the call.

ClearConnection

Hangs up a call, leaving other parties in a conference call. If there are 
only two parties on the call it clears the call.

Conference

Either establishes a three party conference call or adds a new party to 
an existing conference call.

DumpProperties

See 

GetAllProperties

See 

GetCallContext

Gets data associated with the call other than call and expanded call 
context (ECC) variables.

GetCallData

Obtains call and expanded call context (ECC) variables.

GetElement

See 

GetLastError (.NET only)

Returns the last error that occurred on the calling thread.

GetNumProperties

See 

GetPropertyName

See 

GetPropertyType

See 

GetValue methods

Retrieve a property from the Call object based on the property’s name 
key.

Hold

Places a current call on hold.