Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
10-19
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 10 Call Object
Methods
errorcode
An output parameter (return parameter in VB) that contains an error code from
in
Return Values
Default CTI OS return values. See
Remarks
You must make the MakeConsultCall request via a call whose call status is LCS_CONNECT or it fails.
Calling MakeConsultCall successfully results in the same events as a successful MakeCall called on the
agent.
Calling MakeConsultCall successfully results in the same events as a successful MakeCall called on the
agent.
The following events are received if this request is successful:
For the call making the MakeConsultCallRequest:
•
OnMakeConsultCallConf event
•
OnCallHeld event
For the newly created outgoing consult call:
•
OnBeginCall event
•
OnServiceInitiated event
•
OnCallOriginated event
Table 10-8
FacilityType Values
FacilityType
Description
Value
FT_UNSPECIFIED
Use default facility type.
0
FT_TRUNK_GROUP
Facility is a trunk group.
1
FT_SKILL_GROUP
Facility is a skill group or split.
2
Table 10-9
AnsweringMachine Values
AnsweringMachine
Description
Value
AM_UNSPECIFIED
Use default behavior.
0
AM_CONNECT
Connect call to agent when call is answered by an
answering machine.
answering machine.
1
AM_DISCONNECT
Disconnect call when call is answered by an answering
machine.
machine.
2
AM_NONE
Do not use answering machine detection.
3
AM_NONE_NO_ MODEM
Do not use answering machine detection, but
disconnect call if answered by a modem.
disconnect call if answered by a modem.
4
AM_CONNECT_NO_MODEM Connect call when call is answered by an answering
machine, disconnect call if answered by a modem.
5