Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

This is a column index number and an input parameter as type Short.

iColType

This is a column type value and an input parameter as type Integer.

iColWidth

This is a column width value and an input parameter as type Integer .

iColTextAlign

This is a column text align value and an input parameter as type Integer.

bstrColTitle

This is a column title text and an input parameter as type String.

None.

The CTI OS statusbar control displays information about the logged on agent as well as CTI OS specific 
details (

).

The statusbar is separated into several panes. The panes are defined as follows:

Pane 1: displays current extension and instrument

Pane 2: displays Agent ID

Pane 3: Message Waiting Indicator. If media termination is used and Voicemail is active, this pane 

will display “Voicemail” to indicate Voicemail was left.

Pane 4: displays Agent State 

Pane 5: displays the CTI OS server currently connected to

Pane 6: displays overall status (online, offline) 

The SupervisorOnly Control provides buttons for Supervisor functions including Barge-In, Intercept, 
Logout Monitored Agent and make Monitored Agent Ready. The behavior of the button can be set in the 
General tab of the Property Page.

Logout Monitored Agent: Logs out the currently monitored agent (set for example via the 
AgentselectCtl). If the currently monitored agent has a call active, the request will be queued and the 
agent will be logged out as soon as the call ends