Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

Documentation for Cisco Unified ICM/Unified Contact Center (IPCC) Enterprise & Hosted, as well as 
related documentation, is accessible from Cisco.com at 

Related documentation includes the documentation sets for Cisco CTI Object Server (CTI OS), 
Cisco Agent Desktop (CAD), Cisco Agent Desktop - Browser Edition (CAD-BE), Cisco Unified 
Contact Center Management Portal, Cisco Unified Customer Voice Portal (CVP), Cisco IP IVR, 
Cisco Support Tools, and Cisco Remote Monitoring Suite (RMS).

For documentation for these Cisco Unified Contact Center Products, go to

click on Voice and Unified Communications, then click on Cisco Unified Contact Center 
Products or Cisco Unified Voice Self-Service Products, then click on the product/option you are 
interested in.

Also related is the documentation for Cisco Unified Communications Manager, which can also be 
accessed from 

http://www.cisco.com/web/psa/products/index.html

Technical Support documentation and tools can be accessed from 

http://www.cisco.com/en/US/support/index.html

The Product Alert tool can be accessed through (login required) 

http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice

Discusses features common to all CTI OS 
objects derived from CtiOsObject.

Describes the methods associated with the CTI 
OS Session object.

Describes the methods associated with the CTI 
OS Agent object.

Describes the methods associated with the CTI 
OS Call object.

Describes the methods associated with the CTI 
OS SkillGroup object.

Describes the methods associated with the CTI 
OS Arguments classes.

Describes the methods associated with the CTI 
OS Silent Monitor Manager object.

Discusses CTI OS keywords and enumerated 
types.

Discusses a few issues related to CTI OS 
logging.

Describes the migration steps and the new 
parameters required to build the application.