Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
C H A P T E R
11-1
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
11
SkillGroup Object
The SkillGroup object provides developers using the CTI OS Client Interface Library with an interface
to Skill Group properties and data. The SkillGroup is mainly a representation used for accessing
statistics, which can be enabled or disabled via method calls to the SkillGroup object. The SkillGroups
are accessible directly from the Session object or the Agent Object.
to Skill Group properties and data. The SkillGroup is mainly a representation used for accessing
statistics, which can be enabled or disabled via method calls to the SkillGroup object. The SkillGroups
are accessible directly from the Session object or the Agent Object.
The SkillGroup object methods can be accessed as follows:
•
Via the Agent object inside the Session in Agent mode
•
Via the Agent object inside the Session in Monitor mode
•
In C++, Java, and .NET, via the session object inside the session in Monitor mode when the special
SkillGroupStats filter is set. See the section
SkillGroupStats filter is set. See the section
in Chapter
for code
examples related to the special SkillGroupStats filter.
Properties
Note
The data type listed for each keyword is the standardized data type discussed in the section
See
for the appropriate language
specific types for these keywords.
Table 11-1
Skill Group Properties
Keyword
Type
Description
SkillGroupNumber
INT
The number of the skill group from the
Peripheral.
Peripheral.
SkillGroupID
STRING
The ICM SkillGroupID of the SkillGroup,
if available.
if available.
SkillGroupName
STRING
The ICM SkillGroupName of the
SkillGroup, if available.
SkillGroup, if available.
SkillGroupState
INT
Values representing the current state of the
associated agent with respect to the
indicated Agent Skill Group.
associated agent with respect to the
indicated Agent Skill Group.
ClassIdentifier
INT
Value represents skillgroup class.