Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

The OnSetAgentModeEvent event indicates that the client has made a successful AgentMode 
connection.

void OnSetAgentModeEvent (Arguments& args)

void OnSetAgentModeEvent (IArguments * args)

Session_OnSetAgentModeEvent (ByVal args As CtiosCLIENTLib.IArguments)

args

Arguments array containing the following fields.

The OnSetAgentStateConf confirmation message is fired to the client to indicate that the SetAgentState 
request was received by the CTI Server. This confirmation message does not indicate that the agent has 
changed to the desired state; rather, the programmer should expect one or more OnAgentStateChange 
events to indicate the change of state.

PeripheralID

STRING

ID of the ICM Peripheral ACD 
associated with the agent.

AgentID

STRING

The agent’s ID.

UniqueObject ID

STRING

The new unique object ID for the 
agent object.

ClientAgent 
TemporaryID

STRING

Temporary ID used before server 
passes the new unique object ID.

CIL ConnectionID

STRING

ID of the client’s connection on the 
server.

StatusSystem

ARGUMENTS

Arguments array containing the 
following elements:

StatusCTIServer

StatusCtiServerDriver

StatusCentralController

StatusPeripherals  (Arguments 
array with a peripheral id for 
each key and a boolean true/false 
value indicating if that 
peripheral is online)