Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

void OnStopMonitoringAgent (Arguments& args)

void OnStopMonitoringAgent (IArguments * args)

session_OnStopMonitoringAgent (ByVal args As CtiosCLIENTLib.IArguments)

args

Arguments array containing the following fields.

This is a Supervisor specific event. It is supported for use with IPCC only.

Not supported.

The SkillGroup object fires events on the ISkillGroupEvents interface. The following events are 
published to subscribers of the ISkillGroupEvents interface. 

The OnSkillGroupStatisticsUpdated event is generated when skill group statistics are reported. The 
update frequency of OnSkillGroupStatisticsUpdated can be configured on the CTI OS server (see the CTI OS 
System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions).

void OnSkillGroupStatisticsUpdated (Arguments& args)

void OnSkillGroupStatisticsUpdated (IArguments * args)

skillgroup_ OnSkillGroupStatisticsUpdated (ByVal args As CtiosCLIENTLib.IArguments)

UniqueObjectID STRING

Unique object ID for the supervisor object.

AgentReference

STRING

String containing the Agent ID for the agent 
to be monitored.

SupervisorID

STRING

String containing the supervisor’s AgentID

SupervisorKey

STRING

Supervisor’s unique object ID.

BargedInCallID

STRING

If the supervisor has barged in on the agent’s 
call, the unique object ID of that call.

Supervisor 
AgentState

STRING

The supervisor’s agent state.