Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

int GetCallContext(Arguments& args)

HRESULT GetCallContext (/*[out,retval]*/ IArguments ** args)

GetCallContext (CTIOSCLIENTLib.IArguments args)

Arguments GetCallContext()

Arguments GetCallContext()

args

C++, COM, and VB: An output parameter containing a reference or a pointer to an Arguments 
array containing any of the members in 

 that are present in the call.

C++, COM, and VB: Default HRESULT return values. See 

Java/.NET: A reference to an Arguments array that, on return, holds name/value pairs from 

Any of these parameters included may be accessed from the Arguments array using the associated 
keyword.

ANI

STRING

The calling line ID of the caller.

CallerEnteredDigits

STRING

The digits entered by the caller in 
response to IVR prompting.

CallType

SHORT

The general classification of the call 
type.

CallWrapupData

STRING

Call-related wrapup data.

ConnectionCallID

UINT

The Call ID value assigned to this 
call by the peripheral or the ICM.

DialedNumber

STRING

The number dialed.

DNIS

STRING

The DNIS provided with the call.

ICMEnterpriseUniqueID

STRING

A unique identifier for this contact 
throughout the enterprise. This can 
track a single customer contact 
across multiple sites, e.g., when a 
call is transferred between agents. 

ServiceID

INT

The ICM identifier for the Service to 
which this call was routed.

ServiceNumber

INT

The ACD number of the Service to 
which this call was routed. 

SkillGroupID

INT

The ICM identifier for the 
SkillGroup to which this call was 
routed.