Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

 lists the SilentMonitorManager object methods.

.

AcceptSilentMonitoring

Establishes a silent monitor session and 
immediately starts sending audio.

GetIPPhoneInfo

1

Retrieves the information of the IP Phone used 
by the client application.

Gets its information from the RTP events that 
occur when RTP streams are created and 
modified.

GetSessionInfo

Retrieves the information related to the current 
silent monitor session.

GetSMSessionList

Retrieves a list of all active Silent Monitor 
sessions.

IsMonitoredTarget

Determines if the device/agent is a target being 
monitored.

SetIPPhoneInfo

1

1.

GetIPPhoneInfo and SetIPPhone Info are used by SilentMonitorManager in the following 
manner. The RTPStartedEvent arrives and SilentMonitorManager uses SetIPPhoneInfo to store 
the IP address and port carried in the RTPStartedEvent. The SilentMonitorStartRequestedEvent 
arrives and SilentMonitorManager uses GetIPPhoneInfo to retrieve the stored IP address and port 
to build the packet filter. SetIPPhoneInfo is used internally by the SilentMonitorManager to 
populate IP phone information carried in RTPStartedEvents.

Saves the information of the IP Phone used by 
the client application. 

StartSilentMonitorRequest

Sends a silent monitor session start request to a 
targeted client.

StartSMMonitoredMode

Puts the SilentMonitorManager in Monitored 
mode.

StartSMMonitoringMode

Puts the SilentMonitorManager in Monitoring 
mode.

StopSilentMonitorMode

Sets the SilentMonitorManager mode to 
eSMModeNotSet. If a silent monitor session is 
active at this time, the session is terminated.

StartSilentMonitorRequest

The StartSilentMonitorRequest () method is 
used to initiate a CTI OS based silent monitor 
session. When this method is called and CCM 
based silent monitor is configured, it returns 
E_CTIOS_INVALID_SILENT_MONITOR_M
ODE.

StopSilentMonitorRequest

Stops the active silent monitor session.