Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The Supervisor Softphone has a status bar that appears at the bottom of the window. The supervisor 
status bar information is configurable at design time using the property pages. It can also be set 
programmatically at run time.

This section describes the CTI OS ActiveX softphone controls listed in 

. 

The agentstate control is based on the CTI OS button control and can be one of several button types. To 
select the button type, bring up the property page (container dependent, for example right click in VB) 
and select the desired agentstate functionality from the following:

Login Button. Pressing the login button will bring up the Login dialog box (

) to allow 

the agent to select a connection profile (see the CTI OS System Manager's Guide for Cisco 
ICM/IPCC Enterprise & Hosted Editions), agent id and instrument or other switch specific fields.

The fields displayed can be configured. The dialog shows a login dialog configured for IPCC. An agent 
logging in can select a connection profile for the Connect To: drop down box, enter, agent id, password 
and instrument and click on OK to send a Login request.

Logout Button. Clicking the logout button will send a request to CTI OS server, to log out the 
currently logged in agent. For some switches, including IPCC, the agent needs to be in the not ready 
state in order for this button to be enabled. If Reason Codes are supported on the switch and 
configured on ICM, a reason code dialog will pop up as shown in 

.