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Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 8      Session Object
Methods
•
An OnCloseConnection event is received.
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A Connect is then performed.
•
An OnConnection event is received, and the new agent is set.
In Java only, if the SetAgent request is unsuccessful it returns one of the following 
CtiOs_Enums.CilError codes:
•
E_CTIOS_INVALID_SESSION -- if session is not connected. 
•
E_CTIOS_PROP_ATTRIBUTES_ACCESS_FAILED -- if unable to get the connection mode 
property
•
E_CTIOS_SET_AGENT_SESSION_DISCONNECT_REQUIRED -- if SetAgent request was 
during a Monitor Mode session. The client application will need to call Disconnect first to clean up 
the connection mode and then call Connect again.
•
E_CTIOS_AGENT_ALREADY_IN_SESSION -- if the agent is already assigned to the session 
object. The client application will need to call Disconnect first to clean up the connection mode and 
then call Connect again.
•
E_CTIOS_ARGUMENT_ALLOCATION_FAILED -- if the application is unable to allocate 
memory.
•
E_CTIOS_PROP_ATTRIBUTES_ACCESS_FAILED -- if an error occurred while accessing agent 
properties.
SetCurrentCall
The SetCurrentCall method assigns a call as the session’s current call.
Syntax
C++:
int 
SetCurrentCall(CCall& call)
COM:
 
HRESULT SetCurrentCall (/*{in]*/ICall *call, /*[out, retval]*/ errorcode
VB:
SetCurrentCall (call As CTIOSCLIENTLib.ICall)
Java:
int SetCurrentCall(Call callObject)
.NET:
CilError SetCurrentCall(Call rCall)
Parameters
call
Call to assign as current call.
errorcode
An output parameter (return parameter in VB) that contains an error code from 
 in 
.
Return Values
Default CTI OS return values. See