Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 8 Session Object
Methods
Java:
int SetMessageFilter(Arguments messageFilter)
.NET:
CilError SetMessageFilter(Arguments rArgs)
Parameters
filter
A string containing the message filter, as explained in the section
.
errorcode
An output parameter (return parameter in VB) that contains an error code from
in
.
Return Values
Default CTI OS return values. See
Remarks
The Session will receive an OnMonitorModeEstablished event when the filter is set on the server.
SetSupervisorMonitorMode
The SetSupervisorSilentMonitorMode method can be used to force supervisors into monitored mode. It is
used, for example, by the CTIOS Agent desktop to indicate that supervisors logging on to the Agent Desktop
can be monitored.
used, for example, by the CTIOS Agent desktop to indicate that supervisors logging on to the Agent Desktop
can be monitored.
Syntax
C++
:
int SetSupervisorSilentMonitorMode (Arguments & args);
COM:
HRESULT SetSupervisorSilentMonitorMode (/*[in]*/ IArguments * args,
/*[out,retval]*/ int * errorcode);
VB:
SetSupervisorSilentMonitorMode
(args As CTIOSCLIENTLib.IArguments);
Java/.NET
:
Not available
Parameters
args
Arguments array that contains the following parameters.
Table 8-5
SetSupervisorSilentMonitorMode Arguments Array Parameters
Keyword
Type
Description
CTIOS_SILENTMONITOR
FORCEMONITOREDMODE
FORCEMONITOREDMODE
INT
One of the following values:
1 -- supervisors can be monitored
0 (default) -- supervisors are put in monitoring mode and cannot
be monitored
be monitored