Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

The Disconnect method disconnects an established session. This method has no required parameters. See 

 in 

for syntax and optional parameters.

The StartMonitoing method starts a Silent Monitor Session.The StartMonitoring Arguments array 
contains the following parameters,

If a pointer to the agent object is available (e.g., a m_MonitoredAgent), The PeriperhalID can be 
retrieved via m_MonitoredAgent.GetValueInt ("PeripheralID")

The StopMonitoring method stops a Silent Monitor Session.The StopMonitoring Arguments array 
contains the same parameters as the StartMonitoring method (

).

The ComObject will fire the following events via a COM connection point event interface (again in IDL):

dispinterface _ISilentMonitorCtlEvents

{

properties:

methods:

      [id(1)] void OnConnection([in] IArguments *pIArguments);

      [id(2)] void OnConnectionFailure([in] IArguments *pIArguments);

      [id(5)] void OnMonitorModeEstablished([in] IArguments *pIArguments);

      [id(39)] void OnConnectionClosed([in] IArguments *pIArguments);

      [id(41)] void OnControlFailureConf([in] IArguments *pIArguments);

      [id(304)] void OnCtiOsFailure([in] IArguments *pIArguments);

  [id(502)] void OnCallRTPStartedEvent([in] IArguments *pIArguments);

  [id(503)] void OnCallRTPStoppedEvent([in] IArguments *pIArguments);

  [id(802)] void OnSilentMonitorStatusReportEvent([in] IArguments *pIArguments);

  [id(803)] void OnStartSilentMonitorConf([in] IArguments *pIArguments);

  [id(804)] void OnStopSilentMonitorConf([in] IArguments *pIArguments);

  [id(805)] void OnSilentMonitorSessionDisconnected([in] IArguments *pIArguments);

 //////////////////////////////////////////////////////////////////////////

};

AgentID

AgentID of the agent to be monitored.

Peripheralnumber

PeripheralID of the Peripheral to which the Agent is 
logged in.