Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
10-13
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 10 Call Object
Methods
The following events will be received if this request is successful:
•
OnConferenceCallConf event
•
OnCallConferenced event
The following events will be received if this request fails:
•
OnControlFailureConf event
GetCallContext
The GetCallContext method returns an Arguments array containing the values for call properties other
than CallVariables and ECC Variables, such as ANI, DNIS, and the other properties listed in
than CallVariables and ECC Variables, such as ANI, DNIS, and the other properties listed in
Syntax
C++:
int GetCallContext(Arguments& args)
COM:
HRESULT GetCallContext (/*[out,retval]*/ IArguments ** args)
VB:
GetCallContext (CTIOSCLIENTLib.IArguments args)
Java:
Arguments GetCallContext()
.NET:
Arguments GetCallContext()
Parameters
args
C++, COM, and VB: An output parameter containing a reference or a pointer to an Arguments
array containing any of the members in
array containing any of the members in
that are present in the call.
Return Value
C++, COM, and VB: Default HRESULT return values. See
Java/.NET: A reference to an Arguments array that, on return, holds name/value pairs from
Any of these parameters included may be accessed from the Arguments array using the associated
keyword.
keyword.
Table 10-3
GetCallContext Arguments Array Contents
Keyword
Type
Description
ANI
STRING
The calling line ID of the caller.
CallerEnteredDigits
STRING
The digits entered by the caller in
response to IVR prompting.
response to IVR prompting.
CallType
SHORT
The general classification of the call
type.
type.
CallWrapupData
STRING
Call-related wrapup data.
ConnectionCallID
UINT
The Call ID value assigned to this
call by the peripheral or the Unified
ICM.
call by the peripheral or the Unified
ICM.
DialedNumber
STRING
The number dialed.
DNIS
STRING
The DNIS provided with the call.