Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

This section describes how to work with agent statistics and contains the following subsections:

To set up an Agent application to receive agent statistics:

Create an instance of the Session class, as described on page 4-20.

Subscribe for events for the session, as described on page 4-21.

You must register to receive agent and session events; therefore, in the AddEventListener() 
method you must use as parameters the field 

CtiOs_Enums.SubscriberList.eAgentList

 and 

CtiOs_Enums.SubscriberList.eSessionList

. Or you can use the 

CtiOs_Enums.SubscriberList.eAllInOneList.

Set connection parameters, as described on page 4-21.

Connect the desktop application to the CTI OS Server, as described on page 4-21.

In the OnConnection() event handler, set the Agent for the session, as described on page 4-24.

Log in the agent, as described on page 4-30.

Enable agents statistics using the EnableAgentStatistics() method. 

Though the EnableAgentStatistics() method requires an Arguments parameter, there are no 
parameters to set for agent statistics; you can therefore send an empty Arguments instance as 
a parameter.

The agent must be logged in before you can use the EnableAgentStatistics() method.

To disable agents statistics, use the DisableAgentStatistics() method.